SHIPPING AND RETURNS

Shipping & Returns 

DELIVERY/SHIPPING 

To streamline things at the checkout, we make it super easy and offer FREE SHIPPING on all domestic orders.

For internationals, we don’t want you missing out. Please get in touch we are happy to find the most suitable quote for you.

All international orders are rolled and sent in a sturdy tube and required stretching/framing at the buyer’s expense. 

Will I be charged import tax?

 International orders outside Australia may be subject to import taxes or fees. These are determined by the destination country's government according to local rules and may be collected by the shipping courier before or during delivery. Your local postal authority has more information about customs fees, duties and taxes specific to your location.

Buyers are responsible for paying any applicable fees required to receive their items, and shipments that are abandoned or refused by the buyer are not eligible for refunds. We would recommend complying with any local requirements as soon as possible before the shipment is discarded or destroyed (usually customs will allow 7 to 14 days). Customs fees are a local sales tax unrelated to the cost of shipping, and may still apply to orders that received a shipping discount from us.

 

RETURNS

All efforts are made to present original artworks to best represent them in real life. If for some reason the artwork is not what you had imagined and you wish to return your work:

Email us within 1 Day of the work arriving

• Work must be repackaged in all its original packaging and returned to post office/courier within 7 days of work's arrival.

• The cost of return shipping is at the buyer's expense, we ask that you insure the work as we will do also at our end.

So, please check images, dimensions and product description thoroughly before purchasing your artwork. 

 

FAULTY/DAMAGED GOODS

All artworks will be packaged securely and insured for safe shipping. In the extraordinary circumstance that artworks arrived damaged in any way we ask that you contact us immediately via email.

If the packaging is damaged when the parcel arrives, please take a photo of the damage if that is an option for you.

We will work through this with you to ensure the best resolution is achieved.

  

Please understand returns do not apply to prints or sale items.

 

If you have any further questions, do not hesitate to contact us

 

All enquiries are welcomed.